We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights. We will try to attend to all returns as soon as practically possible. Please note that product returns are not able to be accepted in person at our office address.
Faulty Damaged Products
We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us within 10 days of receipt..
Please contact us by telephone (on 0302 229 168) or email (firstname.lastname@example.org) to inform us of your wish to return Products. Please ensure you quote your order number.
We will allocate a Returns Code which must be included on the label of the package in order to process your return.
You will be responsible for the returned Products until they reach us.